All Systems Operational

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Welcome to the status page for selected Resco services...

Resco Cloud EU Operational
90 days ago
99.91 % uptime
Today
Resco Cloud EU (app.resco.net) ? Operational
90 days ago
99.94 % uptime
Today
Resco Inspections (inspections.resco.net) Operational
90 days ago
99.86 % uptime
Today
Resco Routes (routes.resco.net) Operational
90 days ago
99.97 % uptime
Today
resco.Houston (houston.resco.net) Operational
90 days ago
99.87 % uptime
Today
Resco Cloud Connect Operational
90 days ago
100.0 % uptime
Today
Resco Cloud Connect (connect.rescocrm.com) Operational
90 days ago
100.0 % uptime
Today
Resco for Salesforce (salesforce.resco.net) Operational
90 days ago
100.0 % uptime
Today
Resco Cloud US (app.us.resco.net) ? Operational
90 days ago
99.99 % uptime
Today
Resco websites Operational
90 days ago
99.82 % uptime
Today
www.resco.net Operational
90 days ago
99.99 % uptime
Today
Resco Documentation - Wiki ? Operational
90 days ago
99.35 % uptime
Today
Resco Academy Operational
90 days ago
100.0 % uptime
Today
Resco Customer and Partner Success Center Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:00 CET
Scheduled - We will be undergoing an emergency maintenance on one of our servers during this time.

As a result of the maintenance, Resco Cloud (salesforce.resco.net & connect.rescocrm.com only) application will be unavailable for 15 to 30 minutes during the maintenance window.

Please let our support team know if you experience anything out of the ordinary after maintenance is complete.

Thank you for understanding.

Nov 26, 15:58 CET
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 15:39 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 15:16 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 14:53 CET
Investigating - Today again we started to observe the intermittent unavailability of our Resco Cloud services similar to the issues we observed yesterday. These outages are caused by overloaded Redis cache server which is a part of our Resco Cloud infrastructure. Responses from this cache exceeded recommended size limits due to specific reason.

We are still working on identifying the source of this occasional behavior which is happening only in specific conditions. Our Development Teams is also working on solution to avoid this behavior in the future. We expect to have a solution by the next release at the latest, but we will do our best to release it as soon as the solution is developed and tested. Then it can be released as a bugfix as soon as possible.

Currently the resolution includes manual intervention to allow the system to run as usual.

Until a solution is provided, this outage can occur again. We will react asap to solve such outage in earliest time possible.

Nov 23, 14:53 CET
Nov 22, 2022
Resolved - Yesterday on November 22nd at approx. 10AM CET we started to observe the intermittent unavailability of our Resco Cloud services. These outages were caused by overloaded Redis cache server which is a part of our Resco Cloud infrastructure. Responses from this cache exceeded recommended size limits due to specific reason.

Requests that produce larger responses often cause problems, because the Redis server and client libraries are optimized for rapidly processing and transmitting many small requests. Attempting to move large payloads through this system can severely impact Redis server load and performance, leading to command timeouts and failures in the Resco Cloud client application.

We are working on identifying the source of this occasional behavior which is happening only in specific conditions. Our Development Teams is also working on solution to avoid this behavior in the future. We expect to have a solution by the next release at the latest, but we will do our best to release it as soon as the solution is developed and tested. Then it can be released as a bugfix as soon as possible.

Currently the resolution includes manual intervention to allow the system to run as usual.

Our company’s Status page did not reflect the unavailability of this service due to the nature of how we detect our service unavailability, and our monitoring API solution did not catch this specific outage. We already made a changes to our monitoring to include similar behavior into detection.

Until a solution is provided, this outage can occur again. We will react asap to solve such outage in earliest time possible.

Nov 22, 10:00 CET
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.